Workforce Administration Analyst

Job Title: Workforce Administration Analyst

Work Schedule: Monday - Friday, Business hours

This is a Hybrid role out of the Tampa, FL office

Duration: 6 Months

The Workforce Administration Analysts are foundational and employee data experts who are accountable to ensure organization structures and foundational hierarchies in the human capital management (HCM) system are accurate. The Analyst provides the capabilities to create, display, change, or delete data related to the foundational and organization structure in the system. The Analyst uses advanced skills and understanding of the entire worker life cycle to ensure data integrations are accurate throughout all human resources systems. Ensures all data restructures and worker exits from the company are performed in line with global design and in accordance with local regulations.

• Oversee the maintenance of organizational structures and foundation values that enable workflow capabilities in the Workday system, including the creation/edit/removal of organizations, positions, jobs, pay groups, departments etc.
• Understand business structure requirements and create solutions to manage significant restructures or workforce changes, including reductions that lead to separations from the company.
• Ensure excellent data accuracy within Workday by following controlled data management and governance practices, including system audits
• Translates business customer needs and applies appropriate technical solutions to reach anticipated outcomes.
• Apply country/locale level regulatory rules to the movement of all data and execution of employee statuses with the company, ensuring all activities meet required deadlines, payroll, and documentation outputs.
• Perform all severance calculations in accordance with local legal/regulatory requirements and in support of policies.
• Manage sensitive worker data updates via efficient manual processes or controlled mass uploads (e.g. Workday EIB)
• Perform system data extracts and testing to ensure data accuracy and alignment to global standards
• Collaborate with alternate HR Services hub locations to ensure global standards are applied in HCM structure management
• Support initiation and completion of International Assignment workflows
• Receive escalated customer inquiries requiring advanced technical skill to research and resolve issues related to HCM structure and worker data
• Support ad hoc research at global level with advanced reporting tools to support data analysis and insight
• Provide input to HR Service Center knowledgebase
• Provide high touch customer service that meets expected service levels and business performance goals
• Provide employees, managers, and HRBPs with policy and process advice, (i.e. ways of working, org design, etc.), work through options with the customer, and coach through resolution.

Must have requirements:

• Bachelors Degree: required
• Advanced Human Capital Management (HCM) technical skills: able to manage systems processes to achieve desired functional needs
• Workday HCM module or SAP HR experience: required, preferably as HR Operations/Employee life cycle transactions process performer in one of the systems
• Advanced excel and data reporting skills
• General knowledge and understanding of HR policies: processes and Regional Employment Laws
• Have worked in a fast-moving environment: which is both complex and changing.
• Have worked in a multi-cultural/multi-country work environment
• Ability to use business judgment: when assessing requirements and performance in order to identify the right solution to meet business needs
• Previous experience working in a shared services environment: preferred
• Prefer HR specialty certification: to demonstrate theoretical understanding and application of HR practices

Ideal Candidates Would Also Have:

• Strong verbal and written communication skills to interact with clients and HR Service Center team members
• Ability to accurately collect information in order to understand and assess the clients needs and situation
• Strong attention to detail
• Ability to prioritize workload and provide timely follow-up and resolution
• Ability to work effectively in a fast-paced environment and handle multiple projects and daily planned and unplanned operational activities
• Computer literate with knowledge of common office productivity software and the ability to learn customer service software applications

Working Conditions:

Office environment: Exposure to hazards or disagreeable conditions: N/A

Travel required: