Operations Supervisor

Position Overview

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Education: High School diploma or equivalent preferred but not required.

Schedule: Full time, 40 hours per week.

Salary: $17.00 - $26.00

Key Responsibilities

• Responsibilities: Management – Work effectively with store management and crews; supervise the store’s crew by assigning, directing, and following up on all activities; and ensure clear communication between management and crews.
• Responsibilities: Customer Service – Assist customers with questions, issues, and complaints; promote the CVS customer service culture (greet, offer help, and thank); handle customer relations per company policy; provide personalized feedback and coaching to colleagues; and maintain customer/patient confidentiality.
• Responsibilities: Merchandise/Presentation – Price merchandise; stock shelves; and support the planning, execution, and maintenance of displays, signage, and inventory for weekly, promotional, seasonal, and off-shelf merchandise.

Required Qualifications

• Deductive reasoning, analytical, and computer skills.
• Advanced communication, supervision, and influencing skills.
• Ability to work a full-time flexible schedule—including early morning, overnight, weekend shifts, overtime, and responding to urgent issues as needed.

Preferred Qualifications

• Experience as a retail supervisor.

Benefits & Perks

• Benefits: Affordable medical plan options, a 401(k) plan with matching company contributions, and an employee stock purchase plan.
• Benefits: No-cost programs for wellness screenings, tobacco cessation, weight management, confidential counseling, and financial coaching.
• Benefits: Paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and other benefits based on eligibility.