Entry Helpdesk Support Assistant

Michigan Professionals Groupover 1 year ago
Oak Park, Michigan, United States
On-site
Full-time
Beginner Level (< 1 year)

Job Description

Position Overview

As an Entry-Level Computer Support Assistant in the Oak Park area, you'll join our Help Desk team to provide technical assistance and support for computer systems, hardware, and software. You will play an important role in ensuring that users receive timely and professional help.

Key Responsibilities

  • Provide technical assistance and support for computer systems, hardware, and software.
  • Answer users' questions and troubleshoot issues.
  • Train users on basic system and computer functions.
  • Address system and user issues promptly.
  • Ensure issues are resolved in a timely and professional manner.

Required Skills

Customer Service
Problem Resolution
Hardware Support
User Training
Computer Systems
Software Troubleshooting
Technical Assistance