Logistics & Support Coorinator

Position Overview

This position serves as a pivotal team member, directly contributing to the smooth operation of the organization's XENTRY equipment returns and logistics processes. The role involves managing the lifecycle of returned equipment—from the moment it arrives at the warehouse to its successful shipment to Germany—ensuring efficiency, accuracy, and compliance at every step. In addition, the candidate will respond to support ticket inquiries for XENTRY products and services.

Key Responsibilities

• Accurately receive and inspect returned equipment, verifying that all components are included as per inventory records.
• Document all returns, ensuring detailed records of equipment condition, components, and associated details.
• Repackage equipment securely and in line with shipping standards, ensuring compliance with export requirements.
• Coordinate and execute the timely shipping of returned equipment to Germany, liaising with logistics providers as needed.
• Maintain high standards of accuracy and care in handling, storing, and shipping equipment.
• Retain proper inventory and storage of internal equipment.
• Order new and replacement XENTRY hardware and software.
• Respond to incoming Dealer Support tickets related to XENTRY products and services, ensuring timely responses.

Required Qualifications

• High School Diploma (GED) or equivalent work experience.
• Capability to lift and move equipment safely and efficiently, adhering to health and safety standards.
• Experience in warehouse operations, logistics, or inventory management.
• Experience with customer support or handling inquiries in a professional environment.
• Detail Oriented with a focus on accuracy, thoroughness, and consistency.
• Organization skills to manage time, prioritize tasks, and maintain structured processes.
• Ability to work Independently and effectively manage multiple tasks.
• Communication Skills for clear verbal and written exchanges.
• Proficiency in basic Office applications.
• Proven ability in Multitasking, critical thinking, and adaptability.

Preferred Qualifications

• Preferred Automotive Retail, Automotive Technical, or Network/IT experience.

Benefits & Perks

• Pay: From $14.00 per hour
• Job Type: Contract
• Expected Hours: 40 per week
• Hybrid Work Schedule: 4 days in office, 1 day remote
• Role located onsite in Jacksonville, FL
• Work Location: Hybrid remote in Jacksonville, FL 32225