Collections Representative; Collector - Atlanta

Position Overview

As a Collections Representative (Collector) based in Atlanta, you will be responsible for collecting and resolving delinquent auto loan accounts using telephone, automated dialer, and written correspondence in a fast‑paced, goal‑oriented collections department. You will provide excellent customer service regarding collection issues and available programs while working to reduce delinquency for assigned accounts. Compensation: $19–$24 per hour based on experience/skills. Start Date: February 9, 2026.

Key Responsibilities

• Contact customers by telephone to collect current and past‑due payments, determine the reason for delinquency, and update customer information.
• Confirm account holder by following safeguard procedures on every call.
• Document conversations and arrangements accurately in the collection system.
• Adhere to collection standards of conduct policy on all accounts, including third parties.
• Treat all contacts in a courteous and professional manner.
• Review customer files and offer programs to qualified customers to minimize delinquency.
• Utilize established procedures (extensions, due dates, etc.) to effectively resolve delinquent accounts.
• Use collection skip tools to locate accounts leading to resolution.
• Recommend accounts for repossession or legal action when necessary.
• Maintain delinquency rates at or below objectives.
• Meet daily and weekly production goals (calls made and dollars collected).
• Comply with all company policies and procedures.
• Regularly access specified personal information of consumers in accordance with security protocols.
• Perform any other duties as assigned.

Required Qualifications

• Minimum 2 years of collection‑related experience.
• High school diploma or GED.
• Reliable transportation and residence within commutable distance of Atlanta, GA.

Preferred Qualifications

• Moderate computer knowledge of MS Excel and MS Word with keyboard skills meeting minimum accuracy requirements.
• Ability to recognize problems, resolve or escalate as needed, including using a variety of talk‑offs to encourage payment.
• Effective speaking and listening skills via phone, with tolerance for stressful interactions.
• Ability to multi‑task in a high‑energy office and/or home environment.
• Familiarity with the Fair Debt Collection Practices Act and compliance with local, state, and federal collection laws.

Benefits & Perks

• Pay Rate: $19–$24 per hour based on experience/skills
• Potential Bonus: Performance‑based monthly bonus
• Supplemental Pay: Referral bonus
• Flexibility: High‑performing associates can create a weekly work schedule
• Hybrid Work Arrangement: Work from home when possible, otherwise from offices with breathtaking views
• Dress Code: Comfortable, casual work environment
• Language Bonus: Spanish‑speaking skills are valued and rewarded
• Retirement plan – 401(k) match
• Health insurance (medical, dental, prescription drug, vision) and savings/spending accounts
• Virtual office visits
• Employee Assistance and Wellness Programs
• Company‑provided life and disability insurance
• Supplemental insurance (life, critical illness, auto, pet, identity theft, legal services)
• Tuition reimbursement
• Paid Time Off (holidays, flex vacation, and sick days)
• Vehicle discounts for loans or leases