Sales Associate (Full-Time) - Oakland Pointe, Pontiac, MI

Position Overview

Come work for us! We are looking for dedicated employees to join our team to help our customers have the best experience possible every time they enter a DTLR store. Our employees are key to our success. The Full-Time Associate is responsible for assisting the store management team with daily store operational functions including providing excellent customer service, driving sales, merchandising, and various other tasks as assigned. All activities are expected to be performed in a professional, courteous, and results-oriented manner.

Key Responsibilities

• Build customer relationships by demonstrating a strong sense of customer service and providing knowledgeable assistance to help customers select products that meet their needs.
• Display basic fashion and trend knowledge while selling appropriate merchandise and maintaining DTLR standards.
• Assist with shipments, merchandising, restocking, and pricing.
• Maintain and present a positive, enthusiastic attitude toward the job and company.
• Comply with and enforce all company policies, including loss prevention and proper point of sale procedures.
• Support the training of employees in suggested selling and merchandising techniques.
• Monitor operational compliance, safety, and business standards while identifying issues related to inventory shrinkage.
• Keep management informed of important developments and potential issues to ensure effective store operations.
• Help maintain a neat and orderly sales environment.
• Work a standard week of 35 to 40 hours.

Required Qualifications

• Excellent command of the English language for effective communication with management, customers, and team members.
• Demonstrated leadership and ability to work under minimum supervision; must be able to take charge when necessary.
• Open availability and flexibility to meet customer demand and business needs.
• Basic fashion and style trend knowledge with a passion for retail customer service.
• Proven track record in teamwork, responsibility, and understanding customer needs.
• Capability to stand for extended periods, lift/carry/push/pull up to 50 lbs, and work in a dynamic, fast-paced environment.
• Reliable transportation is required.

Preferred Qualifications

• Previous work experience in retail or customer service.
• High school diploma or equivalent.