Customer Support Admin Supervisor

Position Overview

Immediate opening for a Customer Support Admin Supervisor in Las Vegas, NV at Caesars. In this key role, you will supervise the Customer Admin Support department to ensure service levels are met and exceeded, maintain high quality in customer interactions, and enforce compliance with state and federal regulations. You will also lead your own team by grading calls, coaching, and setting targets for continuous improvement.

Key Responsibilities

• Collaborate with the Customer Support Team Manager to set clear goals and expectations for the team and ensure effective implementation.
• Work with the Administrative Services Team Manager to review data and trends to improve service levels.
• Ensure all company initiatives and strategies are effectively implemented.
• Proactively build strong working relationships with colleagues at all levels of the organization.
• Resolve customer disputes in line with House Rules and liaise with relevant line managers to address issues.
• Maintain full compliance with State and Federal rules and regulations within the Administrative Support Team.
• Cascade all company communications to the Administrative Support Team.
• Support various administrative tasks and undertake additional projects as needed.
• Ensure effective communication channels exist within the department.
• Challenge and address underperformance appropriately.
• Foster a multi-skilled environment and support team development through training.
• Maintain a safe and healthy working environment by reporting issues to the Assistant Administrative Services Team Manager and/or HR.
• Create a fun and consistent working environment for the team.

Required Qualifications

• Excellent verbal and written communication skills
• Availability to work nights, holidays, and weekends
• Ability to multitask and deliver quick, effective service
• In-depth knowledge of State and Federal rules and regulations
• Ability to handle complaints and difficult situations in a calm and patient manner
• High standards with a proactive, initiative-driven and professional approach
• Flexibility to perform various tasks and adhere to procedures correctly
• Drive and enthusiasm for personal development
• Ability to work independently with minimal supervision
• Confidence in assessing situations and making informed decisions
• Strong capability to manage multiple responsibilities and effectively prioritize tasks
• Must be able to sit for extended periods, including typing and talking on the phone
• Regular attendance in the office is required
• Note: Finalist candidates will be required to complete a drug test and background check upon offer acceptance.