Front Desk, Customer Service​/HelpDesk

Position Overview

Grow with us! We’re Excel Fitness, a Planet Fitness franchise group based in Austin, TX with 90+ clubs and growing. Since 2016, we have expanded from 16 locations in TX to over 90 locations across 6 states including great markets such as Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs every year so you can build a great career with us!

Most of our senior managers started at the front desk and worked their way up, earning base salaries that begin at $42k as a GM, $60k as a Regional Manager (responsible for 5–10 locations), and over $100k as a Regional Director overseeing 10+ locations. Compensation is competitive and grows with your advancement. It all starts at the front desk – where our Team Players create a positive member experience through superior customer service and pristine facility cleanliness.

Key Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Take prospective members on tours and assist with the new account sign-up process.
• Facilitate needed updates to members’ accounts.
• Respond to member questions and concerns in a timely and professional manner, elevating issues to management as needed.
• Perform detailed cleaning in all areas of the facility.

Required Qualifications

• Exceptional customer service skills with a positive and professional demeanor.
• A positive mental attitude; a strong desire to excel in a team environment.
• Previous customer service experience is preferred.
• Punctuality and reliability are a must.
• Strong interpersonal skills with an ability to demonstrate diplomacy in all interactions.
• High School diploma or GED equivalent required.
• Must be 18 years of age or older.

Benefits & Perks

• My Flex Pay: Enjoy financial wellness benefits with flexible pay options.
• Receive a FREE Planet Fitness Black Card Membership.
• Access the Employee Assistance Program (EAP) for free, confidential counseling.
• PTO, Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players.