Technical Support Specialist_

Position Overview

Join to apply for the Technical Support Specialist role at Creative Financial Staffing (CFS) in Stockton, CA (Onsite) for a long-term, full-time opportunity. We are seeking an energetic, positive, and self-starting individual who loves customer service and is passionate about IT. Compensation: Base pay range is $50,000.00/yr – $58,000.00/yr; actual pay will be based on skills and experience.

If you are tech-savvy and ready to launch your career in IT by joining a team that works together and gets the job done, this opportunity may be perfect for you.

Key Responsibilities

• Provide technical assistance and troubleshoot computer systems and software issues.
• Monitor the internal help desk system for pending tickets.
• Ask questions to determine the nature of problems and guide customers through problem-solving.
• Install, modify, and repair computer hardware.
• Follow up with customers to ensure issues are resolved and run reports to identify recurring malfunctions.
• Document incidents with clear, concise notes.

Required Qualifications

• Excellent communication and interpersonal skills to work with clients.
• Basic understanding of networking technologies.
• Proficiency with Windows and Mac OS.
• Ability to work and learn independently.
• High School Diploma or GED.
• Clean DMV.
• Eligible to work in the United States.
• Must be able to pass a background check.
• Visa sponsorship not offered.

Preferred Qualifications

• O365/Active Directory experience is a plus.