STATE ATTORNEY'S OFFICE, 18TH CIRCUIT- IT SYSTEMS ADMINISTRATOR I

IT SYSTEMS ADMINISTRATOR I

The Systems Administrator role is to ensure the stable operation of the in-house computer network. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links. The successful candidate will also analyze and resolve end-user hardware and software computer problems in a timely and accurate fashion and provide end-user training where required.

General duties include:

• Collaborate on network design and capacity planning.
• Documenting, troubleshooting, and escalating help desk requests.
• Providing technical support for issues related to computer systems, software and hardware.
• Setting up computer equipment including desktops, laptops, tablets, printers and scanners.
• Develop, contribute to, implement, and maintain policies, procedures and associated documentation for network resource administration, appropriate use, and disaster recovery.
• Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
• Interact with vendors, outsourcers, and contractors to secure network products and services.
• Ensure network connectivity of all workstations.
• Co-administer all equipment, hardware, and software upgrades.
• Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
• Co-administer and maintain end user accounts, permissions, and access rights.
• Perform server and security audits.
• Perform system backups and recovery.
• Monitor and test network performance and provide network performance statistics and reports.
• Recommend, schedule, and perform network improvements, upgrades, and repairs in a timely and accurate manner.

Minimum training and experience:

Graduation from a two-year college, trade school or certifications with data processing related course work, two (2) years of network experience. Progressively responsible experience as required above may be substituted on a year-for-year basis for the required training.

Desired skills:

• Strong technical knowledge of network and PC operating systems, including Windows and Linux.
• Extensive application support experience with Microsoft applications and enterprise administrative tools.
• Working technical knowledge of current network hardware, protocols, and standards, including ITIL, NIST, and CJIS.
• Hands-on hardware troubleshooting experience.
• Working knowledge of PowerShell scripting.
• Solid understanding of the organization's goals and objectives.
• Knowledge of the CJIS Security Policy, data privacy practices, and laws.
• Strong written and oral communication skills.
• Strong and respectful interpersonal skills.
• Ability to conduct research into networking issues and products as required.
• Ability to present ideas in user-friendly language.
• Ability to always interact respectfully and professionally.
• Highly self-motivated and directed.
• Keen attention to detail.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.