Client Intake Specialist

Position Overview

Swords to Plowshares, founded in 1974, is a community-based not-for-profit dedicated to supporting veterans. The Part-Time Client Intake Specialist - Oakland Veterans Center supports the East Bay Service Center by managing front desk reception, assisting with client intake and paperwork, maintaining the client management database, and supporting various program activities. This is an in-person, part-time role (Monday–Friday 8:30am–12:30pm) located at 330 Franklin Street, Oakland, CA. Reporting to the Oakland Service Center Coordinator, the role offers a compensation of $28.63 per hour.

Key Responsibilities

• Provide front desk reception and intake to program participants
• Assist with preparation of daily activities for the drop-in center including food and coffee
• Answer telephones and direct calls to appropriate staff
• Sort, file, and distribute incoming mail to departments and clients
• Provide information about the organization and referrals to outside agencies
• Assist with intake paperwork and document requests
• Open the lobby and ensure a safe environment for clients and staff
• Maintain and update the web-based client management database (ECM & HMIS Clarity) for program activities
• Support additional tasks such as Wellness Week and other events as delegated
• Order office supplies as needed

Required Qualifications

• Excellent customer service, organizational, and time management skills
• Detail-oriented, proactive, and a collaborative problem-solver
• Strong written and oral communication skills
• Ability to work effectively in a team environment and handle changing priorities
• Proficiency in Microsoft Office Suite, general web-based applications, and Internet search engines
• Comfortable working with an at-risk client population while embracing cultural humility
• Preferably a two-year college degree or an equivalent combination of education and work experience; translatable military experience is also valued

Benefits & Perks

• Comprehensive Benefits Package for employees working 20+ hours per week, including 100% employer sponsored medical, vision, acupuncture, and dental coverage (with partial dependent coverage cost covered by the agency).
• Employee Assistance Program with 20 free mental health counseling sessions
• 403(b) retirement plan with immediate enrollment
• Generous annual paid time off: 10 sick days, 13 holidays, and 17 vacation days in the first year (progressive thereafter)
• Access to third-party legal benefits, employee discount program, pet insurance, and commuter benefits
• Paid 1-hour lunch period, professional development reimbursements, and an annual education allowance