Senior Representative - Invest Support Services
Job Description
Senior Representative - Invest Support Services
Career area
Customer Care
Work Location(s)
Remote?
No
#
21876
Posted Date
03-12-26
Working time
Full time
Ally and Your Career
Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion.
From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.
The Opportunity
The Unlicensed Associate operates as a team member to support clients and customer service representatives. The candidate would be providing excellent customer service to customers via email, Messaging, and phone in matters dealing with account related questions. Strong customer service, relationship building, and communication are essential in this role.
The Work Itself
- Provide assistance to customers by answering phone calls, responding to emails, and messaging conversations for requests that do not require a licensed representative.
- Troubleshoot basic technical problems for website and mobile platforms.
- Process information associated with clients’ accounts.
- Research more complex issues to correct/minimize problems.
- Provide excellent customer service in a professional manner.
- Understand, comply, maintain, and reinforce Firm policies and procedures/guidelines.
- Proven expertise in Microsoft Desktop Operations systems (Windows 10, or Windows 11).
The Skills You Bring
Minimum Qualifications
- High school Diploma or GED equivalent
- Ability to communicate effectively over the telephone/messaging/email and establish credibility and trust with a variety of clients.
- Experience with Microsoft Office Suite (Word, Excel, Outlook, Power Point) and Internet skills.
- Ability to work independently and with a team to handle all issues while working under strict constraints.
- Detail and results oriented and able to prioritize tasks in a multi-task environment.
- Experience in leveraging organizational skills to support client needs, focusing on execution, accuracy, and efficiency.
Preferred Qualifications
- 1+ years of prior customer service, call center, operations or financial services related experience preferred.
- Undergraduate degree or equivalent through education or military experience preferred.
How We'll Have Your Back
Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:
- Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
- Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
- Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee,…