Medical Assistant (On-Site)

Position Overview

At POD Health, we enhance patient outcomes by integrating technology and personalized care, providing Telehealth, Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Community Health Initiatives (CHI) to ensure that patients receive the care they need. As a Medical Assistant reporting to the Clinical Director of Operations, you will support Nurse Practitioners and Care Navigators by managing patient data, monitoring RPM dashboards, and maintaining patient engagement while ensuring efficient communication between patients and care teams.

Key Responsibilities

• Collaborate with Nurse Practitioners, Care Navigators, and administrative staff to monitor patient health metrics, ensure accurate data entry, and coordinate follow-up care, acting as a liaison between patients and care teams for RPM and CCM services.
• Address alerts on the dashboard and promptly communicate with patients.
• Demonstrate exceptional phone communication skills, conveying empathy and professionalism in every patient interaction.
• Remind patients to take required measurements and accurately document the results in patient charts.
• Escalate patient calls to nurses or nurse practitioners when further assessment and care is required.
• Maintain and update patient medical history, vital statistics, and test results in the Electronic Medical Record (EMR) system.
• Manage incoming and outgoing calls, addressing inquiries, monitoring RPM dashboards, and ensuring detailed documentation in the EMR system.
• Perform data entry tasks in Salesforce, including closing and monitoring opportunities.
• Conduct outbound calls to patients, providing instructions, gathering information, and addressing concerns.
• Utilize EMR systems, specifically Advance MD and CCIQ, to input and manage patient information.
• Verify patient insurance coverage and obtain prior authorizations as required.
• Schedule virtual patient appointments with Nurse Practitioners, coordinating closely with patients and the healthcare team.
• Ensure strict adherence to healthcare regulations, including HIPAA, and uphold the organization's code of conduct.

Required Qualifications

• Bilingual in English and Cantonese, Mandarin, or Spanish.
• Certification from a recognized Medical Assistant program.
• High School Diploma or GED.
• 2-3 years of relevant healthcare experience.
• Proficiency in using EMR systems; experience with AdvancedMD is a plus.
• Strong knowledge of patient care procedures and medical terminology.
• Excellent interpersonal skills for effective interaction with patients and healthcare professionals.
• Strong organizational skills to manage patient records and appointment scheduling.
• Exceptional customer service skills with an empathetic approach to patient care.

Benefits & Perks

• Compensation: $21-23/hr
• Opportunity to work with a dynamic team revolutionizing healthcare.
• Make a meaningful impact by contributing directly to improving patient outcomes.
• Be part of an inclusive workplace offering equal employment opportunities to all.