Customer Service Specialist I | Henderson, NV - In Office Call Center Opportunity!
EIG Services, Inc10 months ago
Las Vegas, NV, United States
On-site
Full-time
Junior Level (1-3 years)
Job Description
Position Overview
Customer Service Specialist I – Henderson, NV (In-office)
Start Date:
February 2, 2026Compensation: $20.50/hr ($21.50/hr for bilingual Spanish) + Full Benefits & 401k Match
Join EMPLOYERS® – America’s Small Business Insurance Specialist! We’re looking for a bilingual (Spanish/English) Customer Service Specialist to deliver exceptional support in our 100% in-office call center. If you love helping people, solving problems, and working in a fast-paced environment, this is the role for you!
Key Responsibilities
- Answer inbound calls, emails, and chats with professionalism and care
- Resolve customer inquiries accurately and efficiently
- Assist with online system navigation and documentation
- Maintain compliance with policies and procedures
Required Qualifications
- Bilingual in Spanish (required)
- High School diploma or GED
- 1+ year call center or office experience
- Strong multitasking and communication skills
- Proficient in Outlook, Word, and Excel
- Ability to perform multiple tasks simultaneously and adjust priorities in a fast-paced environment
- Excellent telephone etiquette and demonstrated customer service experience
- Attention to detail with timeliness and accuracy
Benefits & Perks
- Competitive pay + bilingual premium
- Comprehensive benefits & perks
- Positive, collaborative work culture
- Career growth opportunities
Required Skills
Communication Skills
Documentation
Spanish Language
Computer Skills
English Language
Detail Oriented
Problem Solving Skills
Small Business
Business Skills
High School Diploma
Microsoft Outlook
Microsoft Word
Establish Priorities
Telephone Skills
Insurance
Maintain Compliance
Time Management
Call Centers
Resolve Customer Issues
Multilingual
Microsoft Excel
Team Player
Customer Support/Service
Multitasking