IT Support Computing Analyst

Position Overview

Welcome to the University of Arizona! We are seeking a talented and dedicated IT Support Computing Analyst to join our dynamic team. As a leading institution in higher education, we are committed to providing our students, faculty, and staff with cutting-edge technology and support services. In this role, you will have the opportunity to use your technical expertise and customer service skills to enhance the university's computing systems and ensure a seamless user experience. If you are a problem-solver, a team player, and have a passion for technology, we want you on our team. Join us in shaping the future of technology at the University of Arizona.

Equal Opportunity Employer: University of Arizona celebrates diversity and is committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Key Responsibilities

• Provide technical support to university students, faculty, and staff for computing systems and software.
• Troubleshoot and resolve hardware, software, and network issues in a timely and efficient manner.
• Collaborate with IT team members to maintain and enhance university computing systems.
• Install, configure, and maintain software and hardware components to ensure optimal performance.
• Respond to user inquiries and provide training and guidance on the use of university technology and systems.
• Stay current with emerging technologies and trends in the IT industry to make recommendations for improvements and updates.
• Monitor and maintain data security and backup procedures to ensure the safety and integrity of university data.
• Collaborate with vendors and external service providers to resolve technical issues and implement new systems and upgrades.
• Document and maintain accurate records of technical issues and solutions for future reference.
• Act as a liaison between the IT department and other university departments to ensure effective communication and collaboration.
• Participate in team meetings and contribute ideas for process improvements and new technology initiatives.
• Adhere to all university policies and procedures related to computing and technology.
• Provide excellent customer service and maintain a positive and professional attitude at all times.
• Support and participate in IT projects and initiatives as assigned by the IT management team.
• Continuously evaluate and improve IT support processes and procedures to enhance the user experience.