Client Success Partner (GBS Guided - Supply Chain)

Position Overview

The Client Success Partner (CSP) is part of the Client Success Organization and partners with and supports Executive Partners (EPs) in service delivery to C-Level clients. You will provide critical executive support, drawing on demonstrated Gartner acumen to ensure a balanced service experience within agreed timelines. This role offers the opportunity to develop client service delivery skills through mentorship from senior Executive Partners.

Key Responsibilities

• Partner with the EP on service delivery specifically around Consultation and engagement planning & preparation.
• Assist the EP with building meeting agendas and clarifying participants’ roles in consultation calls.
• Create starter decks for strategic meetings.
• Attend all Consultation calls requested by the EP.
• During consultation calls, deliver agreed content and capture notes documenting topics discussed and agreed-upon actions.
• After consultation calls, draft PCFUs and act on agreed follow-up items.
• Coordinate with clients and internal Gartner partners to ensure event registration and create agendas that maximize client value.
• Lead the facilitation of client engagement by partnering with other Gartner teams and coordinating directly with clients to deliver agreed Gartner assets (e.g., inquiry, diagnostics, research content).
• Support clients with ad-hoc requests for access to Gartner content and help them leverage the Gartner platform.
• Join analyst calls when EP or Account Executive cannot attend to capture next steps and ensure client value.
• For clients with Team Solutions, collaborate with the CSM to share information with the EP and provide updates to the Guided Team Leader during consultations.
• Share feedback, insights, and learnings from client interactions with EPs.
• Review and align with the EP on the Value Plan for each client to understand specific needs and tailor Gartner’s approach accordingly.

Required Qualifications

• 1+ years relevant professional and/or internship experience
• Strong customer service, communication, collaboration, prioritization, critical thinking, and influencing skills
• Bachelor’s degree preferred

Benefits & Perks

• Highly Competitive Compensation: Base salary range of 62,000 USD - 90,000 USD with eligibility for an annual bonus or a role-based, uncapped sales incentive plan.
• World-Class Benefits: Generous PTO, a 401k match up to $7,200 per year, and the opportunity to purchase company stock at a discount.
• Flexible Work Environment: Hybrid work environment that supports both virtual and in-person collaboration in a vibrant, engaging community.