Inside Sales Representative, Leasing

Position Overview

Location: Irvine Regional Office (Derian), Irvine, California.
Compensation: $22.50 per hour + approximately $100 per move-in lease.
Leasing Inside Sales Representative is an integral member of the Sales Team, functioning as the primary point of contact for prospective residents. This position is accountable for lead management, securing tour appointments, presenting community features to prospects to maximize leasing results, and providing exceptional customer service to prospects, residents, and colleagues. The role is also responsible for all administrative duties related to the sales function in the customer relationship management (CRM) software. Please note that Leasing Consultant is the internal title of this role and we are hiring for a March start date. Additionally, please note that this opportunity is located in a centralized sales hub with all sales conducted over the phone.

Key Responsibilities

• Works in a centralized sales hub and facilitates leasing remotely to maintain established target occupancy on a weekly, monthly, quarterly, and annual basis.
• Manages incoming leads in the CRM system, schedules self-guided tours, and provides a high-quality leasing experience for future residents by assessing their needs and pairing them with the best home.
• Manages the sales pipeline and follows up with prospects by continuously reaching out with tailored updates to assist in their home search.
• Maintains in-depth knowledge of each community and the apartments within the assigned portfolio.

Required Qualifications

• Education: High school diploma or GED equivalent.
• Experience Required: 1+ years of experience in retail sales, inside sales, call center operations, customer service, or a related field with a focus on upselling.
• Qualifications: Proficient understanding of the Microsoft suite and familiarity with CRM systems and practices.
• Requirements: Ability to work in an office setting, including sitting or standing for extended periods, with strong basic analytical skills, effective comprehension of instructions, and problem-solving abilities.

Preferred Qualifications

• Qualifications: Proven work experience in Sales or Customer Service with a track record of achieving sales targets; previous phone sales experience is a plus.

Benefits & Perks

• Compensation: $22.50 per hour base plus approximately $100 per move-in lease.
• Benefits: Comprehensive packages including medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, 12 paid holidays, 15 PTO days, and a 20% housing discount.