Business Analyst & Trainer

Company Description

TrueTandem's mission is to be a trusted information technology solutions provider, committed to the success of our customers, communities and employees. To enable this mission, we listen to our customers’ needs, empower our dedicated and talented employees, envision success together, and deliver innovative cost‑effective solutions. For our customers, we aim to deliver more power to meet their business outcomes through technology implementation, integration, optimization and customization. We enable some of the most well‑known companies, nonprofits and federal agencies in the United States to intelligently plan and develop their applications, modernise their infrastructure and manage their data.

As a Business Analyst / Trainer on our solutions delivery team, you will have the unique opportunity to support technical development for projects advancing the digital transformation of critical systems with true mission impact. Our delivery teams are driven to explore new ideas and technology, and care deeply about collaboration, feedback, and iteration. We follow agile practices, embrace DevOps standards to “automate‑first”, use modern tech stacks, and constantly challenge each other to grow and improve.

Technical members of our solutions teams require little guidance, but love to learn, collaborate, and solve problems. This position requires experience and a strong desire to solve our customers’ unique technology challenges.

Responsibilities

• Collaborate with stakeholders to prioritise and implement changes that drive continuous improvement in business processes and system capabilities
• Act as the liaison between business personnel and internal technical resources with regards to business practices and solutions within the Customer environment
• Leads meetings with internal clients to understand needs and gathers requirements through interviews, documentation analysis, surveys, site visits, and business modelling
• Ensure adherence to security best practices and controls as related to solutions
• Participate in and facilitate the prioritisation, sizing and business justification of future product enhancements
• Define and document any new business requirements, needs and processes tied to solutions
• Effectively articulate the behind‑the‑scenes workings of the system to developer colleagues in the form of clear, concise, accurate and effective business requirements, functional specifications, User Stories (Product Backlog Item)
• Translate requirements and design solutions to improve productivity and efficiency
• Proactively develop and maintain functional knowledge of Customer’s business practices and act as a functional subject‑matter expert
• Document, obtain approval and track all changes in project scope
• Develop training curricula, learning paths and materials (eLearning, quick reference guides, videos)
• Gather feedback; iterate training content; contribute to change management communications

Qualifications

• US Citizen and active Public Trust
• Bachelor's degree or equivalent work experience
• 5‑7 years of experience in business analysis or a similar role, with at least 2‑3 years supporting large‑scale or enterprise programmes
• Serve as the primary liaison between business owners, technical teams and programme leadership
• Conduct in‑depth business process re‑engineering (BPR), gap analysis and root cause analysis for enterprise‑level initiatives
• Lead the creation and refinement of detailed business, functional and non‑functional requirements
• Support development of enterprise architecture, data models and system integration designs
• Serve as a lead facilitator for backlog refinement, prioritisation, user story development and sprint planning
• Deep expertise in requirements management tools (JIRA and/or DevOps)
• Agile/Scrum Certifications (CSM, CSPO, SAFe)

Desired Qualifications

• PL‑900 Certification
• Experience with Microsoft Power Platform and AI integration tools
• Advanced data analysis skills using Excel, SQL or BI tools (Power BI, Tableau)
• Strong analytical and problem‑solving skills with the ability to translate complex data into actionable insights
• Excellent communication and collaboration skills with the ability to interact effectively with cross‑functional teams and convey complex data insights

Additional Information

TrueTandem is an equal opportunity employer, committed to diversity and inclusion in the workplace and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.

Equal Opportunity Employer – Minorities/Females/Disabled/Veterans

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.