IT Support / Help Desk Technicians

IT Support / Help Desk Technicians

Job Summary

IT Support / Help Desk Technicians

Provide timely support services to employees with basic/first-level technical problems and information technology issues involving desktop, laptop, or network services. Assist both onsite and remote employees. Create and track help desk tickets in the system to ensure prompt and satisfactory resolution to issues. Install and support licensed and internal software/hardware. Track computer hardware and software assets. Assist with Active Directory accounts, including new hires, terminations, as well as password changes. Maintain printers and coordinate service repairs. Repair PCs, laptops, printers, monitors, etc. Escalate issues as necessary to appropriate support group.

Learn more about the great benefits of working for University of Utah: benefits.utah.edu

The department may choose to hire at any of the below job levels and associated pay rates based on their business need and budget.

Responsibilities

IT Support / Help Desk Technician, IComputer Operator will provide tier 1 technical support and implementation of computer technology solutions to Spencer S. Eccles Health Sciences Library and the Spencer F. and Cleone P. Eccles Health Sciences Education Building (EHSEB). In a team environment, the individual will participate in the delivery of computing services to in-house and remote users of the library. The individual will be the first contact for technology support for classes, instructors, students, staff, and others with questions related to computer hardware, software, audio/visual, web services, printing, and other related technologies.

Minimum Qualifications

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).

Department may hire employee at one of the following job levels:

• IT Support / Help Desk Technician, I: Requires little to no related experience.

Preferences

Work experience in using MacOS, Windows, basic networking and knowledge of predominant operating systems in the current computing environment highly preferred. Additional experience troubleshooting audio visual components including technologies such as microphones, projectors, and control units (e.g.- Crestron). Candidates should have a proven ability to work in a team environment while exercising a high level of reliability, communication and cooperation with colleagues. Preference will be given to those candidates with educational training in computer sciences, information systems, correlated degrees in computing.

Special Instructions

Requisition Number: PRN16996N

Full Time or Part Time? Part Time

Work Schedule Summary: Monday - Friday 2 pm - 6 pm

Department: 00820 - Eccles Hlth Sci Library Oper

Location: Campus

Pay Rate Range: 14.00

Close Date: 5/26/2026

Open Until Filled:

To apply, visit https://utah.peopleadmin.com/postings/200848