Phone Sales Representative

Position Overview

As our Phone Sales Representative, you'll be the first point of interaction for most of our customers – and we want that experience to be helpful, friendly, and simple. You'll help callers place deliveries and special orders, answer questions about our products and services, and guide them with inquiries about recycling compliance or shipments outside our usual delivery zones. This role is part sales, part customer service, and a big part problem-solving as you juggle multiple computer screens, phone calls, and orders while keeping the customer experience front and center.

Key Responsibilities

• Answer incoming calls with a positive, professional tone – making sure every customer feels taken care of.
• Walk customers through their orders, helping them select the right products and scheduling deliveries or special orders.
• Use our point-of-sale software (BizTrack) to enter orders and take payments with a strong attention to detail.
• Help customers determine the right amount of product needed (training provided for calculations).
• Answer questions about recycling and hauling services, including debris box rentals and Green Halo compliance.
• Fulfill and process online and phone orders, including packaging inventory for UPS shipments and coordinating package pickups.
• Maintain a clean and organized workspace and assist with general housekeeping around the office.
• Monitor product availability and notify your supervisor when supplies are low.
• Follow safety guidelines and report any unsafe or unusual conditions.
• Support your team and tackle other tasks as needed.

Required Qualifications

• At least 18 years old and legally eligible to work in the U.S.
• Excellent communicator on the phone and in writing, with a genuine passion for helping people.
• Proficient with computers and basic software applications, including our point-of-sale system.
• Comfortable with basic math calculations and unit conversions, including volume and area measurements.
• Detail-oriented and reliable – consistently double-check your work and show up on time.
• Self-motivated with the ability to take initiative without constant direction.
• Able to lift up to 25 lbs occasionally and comfortable standing for extended periods.
• Capable of thriving in a fast-paced team environment and adapting quickly to changes.

Compensation: Range dependent on skill and experience.