Clinical Assistant I (REMOTE, USA)

Position Overview

Compensation: $23.00 - $24.00 per hour. You are eligible for a Short-Term Incentive with a target of 3% of your annual earnings; terms and conditions apply.

Position: Clinical Assistant I (REMOTE, USA) – Monday to Friday 8:00am–4:30pm.

A Clinical Assistant I provides support to various departments by monitoring lab/reporting processes, troubleshooting Ambry-specific systems, and acting as the liaison between internal and external groups. They reliably coordinate internal cases and provide technical and clinical information to clients and patients via phone, Ambry Message, and email while contributing to specialized workflows, projects, process improvements, and other tasks as needed.

Key Responsibilities

• Deliver precise technical and clinical expertise: Provide clear, accurate, and timely information to clients and patients through phone calls, emails, and Ambry Messages, ensuring thorough follow-up.
• Manage and prioritize clinical inquiries: Act as a key point of contact for internal teams by effectively triaging and managing clinical inquiries to ensure prompt resolution.
• Optimize workflow execution: Consistently execute defined tasks, identify discrepancies, take corrective actions, and escalate issues when necessary to maintain operational quality.
• Monitor, audit, and report cases: Proactively track and manage cases through lab and reporting phases, ensuring timely completion aligned with quality standards.
• Ensure test management and data integrity: Review, document, and manage various test types, identifying inconsistencies and resolving issues to maintain accurate records.
• Engage in continuous learning: Stay updated on evolving product offerings, policies, protocols, and IT systems to provide optimal support.
• Collaborate cross-functionally: Work with diverse teams to identify opportunities for process improvements and drive operational efficiencies.
• Perform other duties as assigned.

Required Qualifications

• Bachelor's degree or equivalent work experience.
• Excellent verbal and written communication skills with the ability to convey complex information clearly and concisely.
• Proven experience managing multiple tasks while maintaining a high level of attention to detail.
• Proficiency with general computer skills and the Microsoft Office suite.
• Ability to work both independently and collaboratively in a team setting.
• Flexibility regarding job assignments and changes to workflow.
• Strong organizational skills, time management, prioritization, and troubleshooting abilities.

Benefits & Perks

• 401k
• Medical Insurance
• Dental Insurance
• Vision Insurance
• FSA
• Paid Sick Leave
• Generous Paid Time Off (PTO)