Guest Relations Desk Representative

Welcome

Welcome to BJC HealthCare! We are a leading healthcare organization dedicated to providing exceptional services to our patients and their families. We are currently seeking a Guest Relations Desk Representative to join our team and help us deliver on our promise of excellent patient care. As the first point of contact for our guests, you will play a crucial role in creating a positive and welcoming environment for all who enter our facility. We are looking for a highly professional and compassionate individual with excellent communication skills and a passion for helping others. If you are dedicated to making a difference in the lives of others and have the necessary qualifications, we would love to hear from you.

Your Responsibilities

• Greet and welcome all guests to our healthcare facility in a warm and friendly manner.
• Provide exceptional customer service to all patients and their families, ensuring their needs are met and concerns are addressed promptly.
• Serve as the first point of contact for all inquiries, directing guests to the appropriate departments or staff members.
• Maintain a professional and organized front desk area, ensuring it is clean and well-stocked at all times.
• Demonstrate a thorough understanding of our organization's services, policies, and procedures in order to accurately answer questions and provide helpful information to guests.
• Handle all guest complaints and concerns with empathy and professionalism, escalating to the appropriate supervisor if necessary.
• Communicate effectively with other departments and staff members to ensure a smooth and efficient flow of information and service delivery.
• Assist with administrative tasks such as maintaining guest logs, scheduling appointments, and processing payments.
• Continuously strive to improve the guest experience by identifying areas for improvement and making suggestions for change.
• Attend trainings and meetings to stay updated on company policies and procedures, as well as new services or initiatives.
• Uphold the organization's values of compassion, integrity, and excellence in all interactions with guests and colleagues.
• Adhere to all privacy and confidentiality policies to protect the rights of our patients and their families.
• Collaborate with team members to ensure the guest relations desk is adequately staffed and all tasks are completed effectively and efficiently.
• Perform any other duties or tasks as assigned by the supervisor or management.

Equal Employment Opportunity

BJC HealthCare is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.