Software Engineer (Front-end / Full-stack)

Position Overview

Zendesk is building a next-generation IT Asset Management (ITAM) solution and is seeking a Backend Software Engineer to power the core Tasks and Approvals capabilities within the platform. Working closely with platform-wide systems, you will design and implement scalable backend services that drive consistent, reusable task and approval logic for IT asset lifecycle events, procurement flows, and governance models. This hybrid role requires candidates to reside within a commutable distance of our offices in San Francisco, CA; Austin, TX; or Madison, WI.

Key Responsibilities

• Design and implement backend systems that bring robust, reusable task and approval functionality to ITAM workflows.
• Build features that support lifecycle automation, governance enforcement, and audit-ready IT workflows.
• Collaborate with ITAM engineers and the global Tasks & Approvals platform teams to extend core features for the ITAM domain.
• Ensure integrations between asset data, approval logic, and task progression are performant, reliable, and auditable.
• Build APIs and services that ensure extensibility, scalability, and security.
• Write clean, testable, maintainable code and actively participate in code reviews and agile ceremonies.

Required Qualifications

• 3+ years of frontend software development experience.
• Solid experience with JavaScript/TypeScript and React.
• Familiarity with Ruby on Rails or similar backend frameworks.
• Ability to work cross-functionally and translate product needs into technical implementation.
• Strong communication and collaboration skills.
• Knowledge of RDBMS systems like MySQL or Aurora.

Preferred Qualifications

• Familiarity with IT asset management, IT service management (ITSM), or enterprise workflow automation.
• Experience integrating platform components into domain-specific product teams.
• Experience with observability tools like DataDog.
• Experience designing RESTful APIs and integrating with backend services.
• Familiarity with task lifecycle models, workflow orchestration, or approval logic systems.

Benefits & Perks

• Compensation: US annualized base salary range of $110,000.00 - $166,000.00, with eligibility for bonus, benefits, and related incentives based on experience and location.
• Hybrid Work Environment: Designed to offer a rich onsite experience with flexibility for remote work—candidates must attend the local office part of the week.
• Join an inclusive culture that supports global diversity, equity, and inclusion, along with competitive benefits and career growth opportunities.