Technical Implementation Specialist

Position Overview

At Zocdoc, our mission is to give power to the patient. We’ve built the leading healthcare marketplace to help millions find and book care across all 50 states. As a Technical Implementation Specialist, you’ll combine technical expertise with exceptional client service to onboard large health systems and enterprise clients from discovery to go-live – ensuring a seamless technical experience with white-glove support.

Key Responsibilities

• Own the technical onboarding process for health systems and enterprise provider groups from discovery to go-live.
• Act as the primary technical point of contact, managing integrations across internal teams and client stakeholders.
• Coordinate project timelines and deliverables to ensure successful implementations aligned with client needs and Zocdoc's KPIs.
• Troubleshoot complex sync and integration issues, perform QA testing, and provide go-live support.
• Document technical workflows and maintain internal knowledge bases.
• Partner with Engineering and Product teams to escalate and resolve technical roadblocks.
• Train support specialists and contribute to team onboarding and process improvement efforts.
• Assist with technical pre-sales conversations and respond to RFPs or stakeholder questions when needed.

Required Qualifications

• A highly motivated individual with strong technical acumen and problem-solving skills.
• Detail-oriented and comfortable working within a close-knit team environment.
• Highly organized; able to navigate ambiguity and manage multiple technical projects simultaneously.
• A proactive problem-solver with a sharp technical mind who thrives in fast-paced, collaborative settings.
• 2+ years of experience in Tier 1 or Tier 2 technical support, help desk, or customer-facing roles.
• Proven ability to diagnose and communicate complex technical problems clearly and effectively.
• Hands-on experience with tools such as Jira, Confluence, Monday.com, and Excel or Google Sheets.
• Strong written and verbal communication skills with an ability to translate technical concepts for clients.
• Demonstrated leadership within a team setting, including mentoring and process improvement.
• Excellent multitasking and time management skills in a dynamic environment.
• A collaborative mindset with experience working across cross-functional teams.
• A strong sense of ownership and a customer-first attitude.
• An empathetic and professional approach to client interactions.

Benefits & Perks

• Flexible, hybrid work environment at our convenient Soho location
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness program with Wellhub
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch every day along with beverages and snacks
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified
• Compensation: NYC Base Salary Range $72,900-$85,000 USD