Benefit Implementation Consultant I

Position Overview

ADP is hiring a Benefits Implt Consultant. In this role, you will carry the ADP relationship forward after a sale and serve as the first point of contact between mid-sized business clients and ADP’s industry-leading payroll and HR solutions. You will drive client onboarding, consult on system integrations, and implement ADP technologies to ensure lasting client success – all while maintaining a metrics-driven focus and a high level of client satisfaction.

Key Responsibilities

• Onboard Clients: Create exceptional onboarding experiences and build client confidence in ADP’s products.
• Implement ADP Technologies: Consult with clients, analyze existing systems, and incorporate new processes and tools to deliver comprehensive ADP solutions.
• Partner Internally: Collaborate with sales, customer service, and project teams to ensure timely resolution of issues and seamless communication.
• Multi-Task & Communicate: Manage multiple time-sensitive projects simultaneously while sharing essential information with clients and colleagues.
• Adhere to Daily Schedules: Organize and manage a high volume of inbound calls, especially during peak seasons.

Required Qualifications

• High School Diploma
• 1 to 3 years of experience in a client service or systems integration environment
• Basic project management skills
• Willingness to work overtime during peak seasons

Additional experiences such as military service demonstrating teamwork, adaptability, and follow-through are also valued.

Preferred Qualifications

• Proven ability to maintain focus and manage multiple demands
• Ability to work both independently and collaboratively
• Strong client relationship skills with a talent for guiding clients toward optimal solutions
• Comfort working in a performance-based, structured environment while upholding high ethical standards
• Ability to recognize procedural issues and escalate them appropriately
• Demonstrated learning agility, critical thinking, and excellent analytical and time management skills
• Proficiency in the latest web technologies and familiarity with various operating systems
• Excellent verbal and written communication skills
• Proficiency using Microsoft Office

Benefits & Perks

• Compensation: $18.70 - $37.88 / Hour with potential additional bonus, equity, or commissions based on location, skills, and experience.
• Medical, Dental, and Vision coverage starting on Day 1
• Life Insurance and Matched Retirement Savings
• Wellness Program and Short- & Long-Term Disability coverage
• Charitable Contribution Match
• Holidays, Personal Days & Vacation, and Paid Volunteer Time Off