Vice President, Creative Operations job at Frida in Miami, FL

Position Overview

Frida, a category leader in innovative parenting solutions, is seeking a VP, Creative Operations to build, lead, and scale an in-house creative studio. Under CEO Chelsea Hirschhorn’s leadership, the role will harness bold, disruptive creative ideas and ensure they are delivered on time, on budget, and with uncompromising quality across packaging, retail merchandising, and brand campaigns.

Location: Miami, Florida, United States

Schedule: Hybrid (Remote on Mondays and Fridays; in-office on Tuesdays through Thursdays)

Key Responsibilities

• Lead & Run the In-House Creative Studio – Build and operate an internal creative studio that functions like a modern agency; oversee project management, resourcing, timelines, and ensure seamless execution across various creative channels.
• Build Scalable Creative Operations – Design and implement workflows, tools, and processes that consistently deliver against time, cost, and quality metrics; establish clear collaboration between internal teams and external partners.
• Own Production & External Talent – Lead creative production efforts across print, digital, retail, and campaign execution; manage freelancers, vendors, and production partners while maintaining cost-effective execution.
• Be a Thought Partner to Creative Leadership – Collaborate with Creative Directors and Brand leads to translate ideas from concept to reality, bringing an operational lens to creative development.
• Lead, Hire & Develop the Team – Recruit, mentor, and manage a high-performing Creative Operations team; set performance standards and foster a collaborative, solutions-oriented culture.

Required Qualifications

• 12+ years of experience in creative operations, production, or agency leadership
• Proven experience building or scaling an in-house creative team or agency-style operation
• Deep understanding of creative workflows across packaging, retail, and brand campaigns
• Strong production background with hands-on experience managing vendors and freelancers
• Demonstrated success owning budgets and delivering work against cost and timing constraints
• Ability to partner credibly with senior creative leaders while driving operational discipline
• Exceptional organizational, communication, and leadership skills
• Comfortable operating in fast-paced, high-growth environments
• Entrepreneurial attitude with a bias for quick decision making and action
• Ability to easily flex between strategy, planning, and execution

Benefits & Perks

• Robust health benefits including comprehensive medical, vision, and dental plans; employer paid life insurance; supplemental insurance options (Accident, Short-Term Disability, Long-Term Disability); FSA & HSA.
• 401k matching up to 4% with immediate vesting.
• Generous paid time off program including elective PTO days, federal holidays, sick/wellness days, and a birthday floater.
• Flexible paid pregnancy and parental leave.
• Weekly wellness programming offering in-office manicures, pedicures, blowouts, massages, and carwash services.
• Dog friendly office.
• Learning & development opportunities for professional and personal growth.
• Company-wide events & outings including team building sessions, an annual Fam Jam family carnival, and a Day of Service supporting the local Miami community.
• Exclusive employee product discounts.