Outbound Telesales Agent-Remote

Position Overview

As an Outbound Telesales Agent at AnswerNet, you will play a crucial role by making outbound calls to medical offices that could become our customers. This fully remote role allows you to work from home while engaging with clients across various locations. You will utilize provided leads to initiate calls, showcase our products via video conferencing, overcome objections using a structured script, and accurately document all call activities. Additionally, you will answer inbound calls and escalate complex issues to management as needed. A proactive approach, strong tele-sales background, excellent communication skills, and at least one year of call center experience (especially with automatic dialers) are essential. A minimum of a high school diploma or GED is required, with a higher degree preferred for career advancement. You must also pass a 7-year background check and meet work-from-home equipment requirements.

Key Responsibilities

• Make outbound calls to medical offices using provided leads to offer products and services.
• Demonstrate software to customers via video conferencing.
• Overcome objections and persuade callers to sign up for services using a script.
• Document all call activity accurately in client data systems with thorough notes.
• Answer incoming calls to assist with processes or address general service questions.
• Escalate complex issues to management when appropriate.

Required Qualifications

• Excellent communication skills.
• Strong tele-sales techniques to persuade callers.
• Ability to work independently with minimal supervision while maintaining communication.
• Intermediate data-capture, typing, grammar, and spelling skills.
• Ability to take directions from leadership via Zoom and chat.
• Understanding of call center technology for monitoring productivity and quality.
• At least 1 year of call center experience, particularly with automatic dialers.
• Must be 18 years or older.
• Minimum of high school diploma or GED; higher degree preferred for career advancement.
• Ability to pass a 7-year background check.

Preferred Qualifications

• Detail-oriented with the capability to carry out tasks with necessary details.

Benefits & Perks

• Benefits available after 60 days for full-time employees.