IT Support Technician SSD - KPHC/EPIC/EMR Application & User Support

Job Description

Are you a tech-savvy problem-solver with a passion for helping others? Do you have experience working with KPHC/EPIC/EMR applications and a desire to support a healthcare organization in providing high-quality patient care? If so, we have the perfect opportunity for you as an IT Support Technician SSD at Kaiser Permanente. In this role, you will be responsible for providing technical support and troubleshooting assistance for our healthcare professionals using KPHC/EPIC/EMR applications. Your expertise and dedication will play a crucial role in ensuring our systems are functioning properly and our staff can provide the best possible care to our patients. Join our team and make a difference in the lives of others through technology.

Your Responsibilities

• Provide technical support and troubleshooting assistance for KPHC/EPIC/EMR applications used by healthcare professionals.
• Ensure the proper functioning of systems and applications to support high-quality patient care.
• Respond to and resolve technical issues in a timely and efficient manner.
• Collaborate with other IT team members to identify and address system and application issues.
• Train and educate healthcare professionals on the use of KPHC/EPIC/EMR applications.
• Document and maintain records of technical issues and resolutions.
• Stay up-to-date with the latest advancements and updates in KPHC/EPIC/EMR applications.
• Monitor system performance and proactively identify and address potential issues.
• Work with vendors and third-party providers to troubleshoot and resolve technical issues.
• Participate in the implementation of new systems and applications.
• Provide excellent customer service to healthcare professionals and address their technical needs.
• Adhere to all security protocols and regulations to ensure the confidentiality and integrity of patient information.
• Continuously improve and optimize system and application performance.
• Communicate effectively with all levels of staff and management regarding technical issues and resolutions.
• Keep accurate and up-to-date documentation of all technical processes and procedures.

Equal Opportunity Employer

Kaiser Permanente is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.