Professional Services & Project Engineer

Company Description

Rarity Solutions, based in Houston, Texas, specializes in delivering Managed IT, Security, Backup, and Disaster Recovery services tailored for the Architectural, Engineering, and Construction industries. Our expertise lies in designing customized solutions that enhance operational efficiency and security, ensuring technology aligns seamlessly with business objectives. As a strategic partner, we are committed to fostering project success by addressing the specific needs of our clients. At Rarity Solutions, innovation and reliability drive our efforts to help businesses achieve their goals through technology.

Role Purpose

The Professional Services Engineer is a technical project engineer responsible for designing, deploying, and implementing client infrastructure solutions. This role focuses on the hands-on technical execution of projects — servers, networks, firewalls, cloud, and security — ensuring every implementation is delivered accurately, on time, and according to Rarity Solutions’ standards.

Key Responsibilities

• Lead technical implementation of infrastructure projects:
• Windows and Linux servers
• Switching, routing, and firewall deployments (Ubiquiti, Cisco, etc.)
• Cloud migrations (Microsoft 365, Azure)
• Backup, disaster recovery, and endpoint security
• Serve as the technical lead on assigned projects, coordinating with the Project Manager and vCIO.
• Troubleshoot and resolve complex technical challenges during project execution.
• Ensure Rarity’s standard tool stack (Autotask, IT Glue, RMM, Datto, Fortinet, monitoring/automation) is deployed and maintained consistently across all client environments.
• Document all technical work with clarity in Autotask, IT Glue, and other systems of record.
• Provide technical mentorship to junior Professional Services Technicians.
• Contribute to refining technical standards, playbooks, and automation used across the Professional Services team.

Success Metrics

• Accuracy and quality of project implementations.
• On-time delivery of technical scopes.
• Client satisfaction following technical deployments.
• Quality of documentation and completeness of handoffs.
• Reduced escalations during or after project delivery.

Qualifications

• Bachelor’s degree: in IT, Computer Science, or related field (or equivalent experience).
• 5+ years: of technical project delivery experience in an MSP or IT services environment.
• Expertise in at least 3 of the following areas:
• Microsoft 365 / Azure AD migrations
• Windows Server & Active Directory
• Networking (switching, routing, firewall configuration)
• Cloud infrastructure deployments
• Backup/DR and endpoint security
• Proficiency: with Autotask PSA, IT Glue, and RMM tools.
• Strong: troubleshooting, configuration, and deployment skills.

Preferred Qualifications

• Microsoft (AZ-104, MS-700), Fortinet NSE 4+, VMware, or Security+ certifications.
• Hands-on experience with Datto, Ubiquiti, EDR with SOC/SIEM, etc.
• Scripting/automation (PowerShell, Python) experience.
• Prior mentorship or technical leadership on project teams.
• Prior MSP experience is a plus.

Cultural & Behavioral Expectations

At Rarity Solutions, our values are Integrity, Purpose, Trust, and Believes in People. As a Professional Services Engineer, you are expected to:

• Lead with technical clarity and accountability.
• Take pride in building clean, reliable solutions.
• Treat documentation and handoffs as critical deliverables.
• Stay calm under pressure and provide solutions when projects get complex.
• Contribute to the maturity of the engineering team, not just your own outcomes.

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Health savings account
• Dental insurance
• Life insurance
• Vision insurance
• Paid time off
• Professional and Technical development training