Entry-Level IT Helpdesk Specialist

Pennsylvania Professional Group10 months ago
East Stroudsburg, PA, United States
On-site
Full-time
Beginner Level (< 1 year)

Job Description

Position Overview

Our client, a well-known healthcare company with offices in East Stroudsburg, is looking to fill an Entry Level Computer Support Assistant position. In this role, you will support the Help Desk Support Specialists by providing technical assistance and support related to computer systems, hardware, and software, ensuring queries are answered and issues are resolved in a timely and professional manner.

Key Responsibilities

  • Support Help Desk Support Specialists by addressing system and user issues promptly.
  • Provide technical assistance related to computer systems, hardware, and software.
  • Answer queries and resolve issues in a professional manner.
  • Collaborate with the IT team while interacting with system and computer users across the company.
  • Train users on basic system and computer functions.

Required Skills

Technical Assistance
System Issue Resolution
Customer Service
Effective Communication
Software Troubleshooting
Computer Hardware