Remote Support Engineer (Low Voltage Drives)

Position Overview

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With over 28,000 employees making the world better every day, our team of energized problem solvers plays a critical role in supporting customers who provide life-saving medicine, clean water, and green mobility.
In this role, you will provide technical support to field engineers, technicians, and product support personnel, troubleshooting, repairing, and debugging systems when first-line support cannot resolve issues. This position reports to the LVD/Motion supervisor and offers a hybrid work model from Milwaukee, Wisconsin or Mayfield Heights, Ohio.

Key Responsibilities

• Effectively solve customer issues over phone or web-based interactions.
• Represent Remote Support Services (RSS) during commercially sensitive I2R and Quality-related product concerns.
• Collaborate cross-functionally to engage appropriate resources and drive high profile technical support issues to closure.
• Respond to situations where first-line product support has failed to isolate or fix issues in malfunctioning equipment or software.
• Update and author Technical Notes and other documentation with solutions, workarounds, how-to guides, and videos to improve customer satisfaction.
• Participate in on-the-job training and field opportunities to enhance knowledge on new products and offerings.

Required Qualifications

• Bachelor Degree.
• Legal authorization to work in the US is required (No visa sponsorship now or in the future).

Preferred Qualifications

• 2+ years of experience with related products or field service experience.
• Expertise in RA products including Architectural and Component level Inverter drives (e.g., PowerFlex750 series), legacy products, PF4xx, PF5xx series, and Motion Control Drive systems.
• Knowledge of standard Rockwell Automation software such as Studio5000, ControlLogix, DeviceLogix, Connected Components Workbench (CCW), RSLinx, and RSNetworx.
• Familiarity with software tools like Webex, DPI platform, Vuforia/PTC Chalk, and Proposal Works.
• Advanced system knowledge of safety, networks (including Stratix switches), multi-axis control, and robotics.

Benefits & Perks

• Health Insurance including Medical, Dental, and Vision
• 401k
• Paid Time Off
• Parental and Caregiver Leave
• Flexible Work Schedule to help balance personal and professional life (hybrid model).

To learn more about our benefits package, please visit www.raquickfind.com.