Medical Receptionist

Position Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing walk-in services seven days a week. As part of AFC Franchising, LLC, this role works directly with a franchised business location. The primary purpose of this role is to accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts, thereby ensuring smooth patient flow and positive patient relations.

Key Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide initial paperwork, and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments while addressing collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist with follow-up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing documentation and submitting required reports
• Perform cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Required Qualifications

• High School graduate or equivalent
• Previous medical clerical experience preferred
• Basic computer knowledge (e.g., Microsoft Office)
• Accuracy and attention to detail
• Positive customer service skills
• Well-groomed appearance
• Clear and articulate phone mannerisms

Benefits & Perks

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Great small business work environment
• Flexible scheduling
• Paid time off, retirement benefit, and more!