Data Entry & Logistics Operations Coordinator

Position Summary

We are looking for a highly organized, analytical, and detail-oriented individual to join our logistics operations team. This position will be responsible for correctly interpreting instructions received from our customers, coordinating the order processing workflow within our system (WMS/ERP), verifying that each instruction has been properly executed, and accurately communicating the results to the customer.

This role is critical to the success of the operation. Each order may have different requirements, so the ability to read carefully, identify exceptions, and prevent errors is more important than speed.

Responsibilities

• Carefully review and analyze emails and instructions sent by customers.
• Correctly interpret the specific requirements of each order.
• Prioritize and organize daily order processing based on the instructions received.
• Accurately enter information into the ERP/WMS system.
• Coordinate with the warehouse team to ensure that instructions are properly executed.
• Verify that orders have been processed exactly as requested.
• Perform quality checks before confirming any processing.
• Confirm the results of completed work with the customer and communicate any exceptions or issues identified.
• Follow up on pending orders through completion.
• Maintain organized documentation and traceability of all requests.
• Identify inconsistencies before they result in operational errors.
• Proactively work with Operations, Inventory, and Customer Service departments to resolve issues.

Requirements

• Minimum of 2 years of experience in Data Entry, Logistics, Customer Service, Order Management, or similar administrative positions.
• Excellent ability to read and understand written instructions.
• High level of attention to detail.
• Ability to manage multiple orders simultaneously without sacrificing accuracy.
• Proficiency in Microsoft Outlook, Excel, and Word.
• Experience working with ERP or WMS systems (NetSuite, SAP, Oracle, Microsoft Dynamics, or similar is a plus).
• Excellent organizational and prioritization skills.
• Ability to work under pressure while maintaining high quality standards.
• Advanced English proficiency (spoken and written).
• Advanced or native-level Spanish proficiency (spoken and written). The position interacts daily with customers throughout Latin America.

Key Competencies

• Obsessive attention to detail.
• Analytical thinking.
• Exceptional organizational skills.
• Clear and professional communication.
• Sense of urgency.
• Discipline and follow-through.
• Ability to identify errors before they impact the customer.
• Accountability and a high level of commitment.
• Teamwork.
• Problem-solving skills.

Performance Indicators (KPIs)

• Order processing accuracy.
• Data entry or interpretation errors.
• Customer response time.
• SLA compliance.
• Orders processed without rework.
• Customer satisfaction level.
• Compliance with operational priorities.

Ideal Profile

This position is ideal for a methodical, patient, and extremely organized individual. Someone who enjoys reviewing details before confirming work, asks questions whenever there is uncertainty, and understands that a small error can have a significant impact on the operation and the customer experience.

We are not looking for someone who processes the most orders per hour. We are looking for someone who processes every order correctly the first time.

What We Offer

• Job stability.
• Excellent work environment.
• Professional growth opportunities.
• Ongoing training.
• Direct involvement in an international logistics operation.
• The opportunity to work as part of a team focused on continuous improvement and operational excellence.

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance