Business Analyst (Remote – Florida Only)

Job Description

Automated Health Systems, a growing healthcare company, is looking to hire a Business Analyst to join its team in the Tallahassee, FL area. This position is hybrid/remote. The candidate must currently reside in the State of Florida; occasional travel (10%) is required.

The Business Analyst will work closely with the Project Management Team, internal and external users, and the corporate and MIS (Management Information Systems) team. This position's most important responsibilities are to ensure healthy communication and effective understanding between the business and IT units, understand the business, provide workflow analysis, train the users to maximize productivity, and assist in project tracking and quality assurance. The individual will participate in all phases of the software development lifecycle and provide constructive feedback on quality issues. This individual will work cross-functionally and gain an understanding of all business units within the Project. Devoting 100% of time to the Project, this position reports to the IT Director and Corporate Vice President of IT and will be based in the Tallahassee office.

Major Duties and Responsibilities

• Communicates effectively with end users and IT to promote teamwork and mutual understanding of goals and business requirements;
• Possesses solid grasp of overall Project business knowledge, processes, rules, and key success factors;
• Works directly with customers at all levels within the organization and with outside customers to analyze and define needs and specifications;
• Provides clearly written business requirements and defines User Acceptance Criteria to MIS;
• Assists with validating and quality checking the software developed by IT;
• Develops documentation and creates and executes work plans for quality assurance initiatives across business units within the organization;
• Understands existing business processes, documents process flows, and identifies operational issues and areas for improvement, utilizing industry standard tools and practices;
• Ensures successful user adoption of new software and IT tools by providing effective end user training and clearly written user guides;
• Performs initial analysis to troubleshoot application issues (i.e., works with end-user to resolve the issue or informs IT development team of the issue);
• Provides end user feedback to IT on areas that need improvement to maximize user productivity;
• Conducts quantitative and qualitative analyses on a broad array of issues across disciplines, projects and functional areas as assigned;
• Prepares preliminary interpretations of analyses for Project teams, customers, and/or department management; recommends suggested action steps based on the analysis results;
• Assists in the development of project proposals, recommendations, implementation plans, communication packages, performance measurement tools, and training materials related to the assigned projects;
• Assists with assigned projects and performs related duties as required.

This positions includes frequent contact with internal Project Management staff and IT unit, along with regular contact with end users and AHS corporate staff. Includes regular contact with State employees, other State contractors, and AHS partners.

Job Requirements:

Skills

• Well-versed in agile methodologies
• Ability to write clear user stories with acceptance criteria
• Experience with JIRA, DevOps, or other software for tracking requirements
• Ability to run JAD sessions.
• Ability to elicit and document requirements from clients and subject matter experts
• Experience creating business process workflows using Visio or other documentation software
• Ability to work with developers and testers to ensure requirements are met
• Ability to create system design documentation
• Strong oral and written communication skills, project management, technical proficiency, and the ability to collaborate with external/internal customers to analyze business requirements required
• Ability to map process flows and identify areas of improvement utilizing industry standard tools and practices.
• A strong understanding of software development lifecycle and project management

Preferred Knowledge

• A thorough understanding of managed care processes
• Knowledge of programming technologies used in the organization.

Experience/Training

Degree: Bachelor's Degree in MIS, business, or related field required.

Experience: Seven years of experience as a business analyst or product owner, with a background in health care and operations strongly preferred.

AHS is an Equal Opportunity Employer. Please visit our website for more information: www.automated-health.com/careers "The Enlightened Choice in Health Service Management"