Office Admin / Customer Service Representative (CSR)

Position Overview

NorthPort Heating and Air Conditioning of Jacksonville, FL is seeking a full-time Office Admin / Customer Service Representative (CSR). Do you have integrity, a great attitude, and superb customer service skills? Join a local HVAC company that dominates the market and values treating every customer as if they were the only one. Enjoy a positive work culture, opportunities for career development, and being the voice of a family-owned service provider.

Compensation: Earn a competitive wage of $15+/hour (depending on experience) plus overtime.

Key Responsibilities

• Answer incoming calls and provide superb customer service in-person and over the phone.
• Schedule appointments with customers and dispatch technicians efficiently.
• Enter and prepare work orders, billing, invoices, and handle collections.
• Follow up on incoming work orders and emails to ensure prompt service.
• Maintain a clean and organized office environment.

Required Qualifications

• Customer service or office experience
• Accurate data entry skills
• Strong knowledge of Microsoft Word, Excel, and Google Docs
• Excellent verbal and written communication skills
• Ability to work independently and as part of a team
• Professional image, dependable, and organized

Preferred Qualifications

• Two years of customer service and office experience

Benefits & Perks

• Commission opportunities
• 401(k)
• Paid holidays and vacations
• Sick time and advancement opportunities
• A positive work culture with career development opportunities

If you feel that you are the right fit for this role, please fill out our quick, mobile-friendly application. We look forward to meeting you!

Location: 32207