Part-time Nights/Weekends, Remote/Hybrid, Customer Service Representative

Position Overview

Hybrid Position: Work from home status is only granted if criteria is met, and upon completion of 1 week of in-office onboarding/training.

Who is Centah?

Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America’s largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah’s industry-leading platform is a full-service contact center in Fort Lauderdale, Florida that specializes in inbound and outbound support for the home improvement industry. Centah’s Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project.

We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. In this role, you will work in a fast-paced environment, be adaptable, and ensure that every customer is treated with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital, along with the ability to learn, understand, and convey information effectively.

Key Responsibilities

• Answer incoming calls and respond to customer’s requests
• Work effectively in a fast-paced environment
• Book appointments for members with a high degree of data accuracy
• Maintain excellent written and verbal communication skills consistently
• Identify and escalate issues to supervisors
• Adapt to fast-changing guidelines while assisting customers
• Inform clients by explaining procedures, answering questions, and providing relevant information
• Maintain and improve quality results by adhering to standards and guidelines