Customer Service Agent - Work From Home
American Logisticsalmost 2 years ago
Harker Heights, Texas, United States
Remote
Full-time
Junior Level (1-3 years)
Job Description
Customer Service Agent (Call Center / Fully Remote)
Key Responsibilities
- Receive inbound calls and make outbound service calls
- Assess the customer's transportation needs, and assist appropriately
- Interact with clients, transportation providers, and other customers via phone and software applications (Data entry required)
- Trouble-shoot and problem solve situations that may be outside standard procedures
- Become a knowledge expert
Benefits & Perks
- Medical, Dental, Vision
- PTO
- 401K
Hiring Fast >>
Required Skills
Data Entry
Call Handling
Customer Service
Problem Solving
Troubleshooting