Customer Service Agent - Work From Home

American Logisticsalmost 2 years ago
Harker Heights, Texas, United States
Remote
Full-time
Junior Level (1-3 years)

Job Description

Customer Service Agent (Call Center / Fully Remote)

Key Responsibilities

  • Receive inbound calls and make outbound service calls
  • Assess the customer's transportation needs, and assist appropriately
  • Interact with clients, transportation providers, and other customers via phone and software applications (Data entry required)
  • Trouble-shoot and problem solve situations that may be outside standard procedures
  • Become a knowledge expert

Benefits & Perks

  • Medical, Dental, Vision
  • PTO
  • 401K

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Required Skills

Data Entry
Call Handling
Customer Service
Problem Solving
Troubleshooting