Field Service Technician - Northeast Region

Position Overview

At BD – one of the world's largest global medical technology companies – the Field Service Technician plays a pivotal role providing on-site support for diagnostic instrumentation. You will install and service equipment in accordance with ISO and GMP standards, ensure exceptional customer satisfaction, and maintain technical and logistical compliance in a fast-paced, customer-focused environment.

Key Responsibilities

• Cover territory including Philadelphia, Upstate New York, New Jersey, and the NY Metro Area.
• Install and service diagnostic instrumentation with minimal direct supervision per Service Center requests.
• Provide follow-up service calls to ensure customer satisfaction after service visits.
• Accurately maintain car stock inventory, test equipment, tools, and technical data.
• Complete service documentation in compliance with GMP requirements.
• Manage time and expenses effectively, keeping travel costs within guidelines.
• Report quality control and technical issues in detail to the Service Center and System Support Engineering Manager.
• Maintain and utilize the company vehicle according to corporate fleet policies.
• Collaborate with other departments to resolve customer issues and ensure service excellence.
• Represent BD with a high standard of personal appearance, ethical behavior, and professionalism.
• Travel with up to 1-2 overnight stays per week as needed.

Required Qualifications

• High School diploma or equivalent experience.
• 3 years' experience installing, repairing, and troubleshooting instruments or components.
• Previous experience in customer-facing roles.
• Familiarity with recent Mac and PC operating systems.
• Valid Driver's License with a clean record per BD policy.
• Willingness to travel 60+% of the time.

Preferred Qualifications

• Associates or Bachelor's degree in Electronics, Engineering, or a related technical/biological field.
• Prior Field Service Engineer experience.
• Experience with tools and test equipment such as digital volt meters and oscilloscopes.
• Hands-on experience servicing medical device instruments.
• Flow Cytometry experience.
• Technical military training.
• Proficiency with MS Office applications including Word and Excel.

Benefits & Perks

• Competitive Compensation: Hourly wage range of $21.60 - $33.60 USD, based on experience, education, and skills.
• Comprehensive Benefits: Access to a valuable package of benefits and rewards along with a performance-based culture.
• Career Development & Work-Life Balance: Opportunities to learn, grow, and thrive in a supportive, innovative environment with flexible workplace arrangements.
• Inclusive Culture: An environment that values diversity and encourages on-site collaboration to drive creativity and effective problem-solving.