On-Site Service Representative

Position Overview

W.W. Grainger, Inc. is a leading broad line distributor serving more than 4.5 million customers worldwide. In this role as a Services Representative (OSR), you will support assigned customers by managing their inventory, providing outstanding customer service, and driving account growth through the inventory management (KeepStock) program. You will also collaborate with partners to implement sales strategies and help customers address their maintenance, repair, and operating (MRO) needs.

Compensation: This position is hourly with an anticipated base pay range of $19.43 to $24.28. Individual base pay will depend on geographic work location, relevant experience, and skills.

Key Responsibilities

• Service multiple customer locations.
• Receive and stock purchased products at designated customer locations and ensure proper inventory levels by scanning for reordering as items are depleted.
• Resolve customer problems promptly to retain and promote customer loyalty.
• Follow designated routes defined by routing software tools and maintain accurate route guides.
• Identify opportunities for continuous improvement in productivity, processes, and cycle time.
• Comply with safety and inspection requirements at service locations.
• Engage with customers to help create new orders by identifying additional product needs.
• Probe for customer needs during each site visit and collaborate with sales partners to expand Grainger’s offerings.

Required Qualifications

• Minimum of 3 years' experience in a selling or service environment.
• High School Diploma or equivalent.
• Ability to lift between 25 to 60 lbs and/or work in challenging positions.
• Strong collaboration and problem-solving skills.
• Capability to handle a variety of technical and operational issues.
• Must have and maintain a valid driver’s license in your state of residence.
• Required levels of automobile insurance must be maintained.

Benefits & Perks

• Medical, dental, vision, and life insurance coverage begins on day one of employment.
• Access to up to 50% of your paycheck based on hours worked before payday.
• 18 paid time off (PTO) days annually (prorated for new hires) along with 6 company holidays per year.
• A 6% company contribution to a 401(k) Retirement Savings Plan each pay period with no required employee contribution.
• Employee discounts, parental leave, and other valuable benefits.
• Safety shoes provided where applicable.

For additional details regarding Grainger's benefits, please visit: Grainger Benefits Information.