MedTech Field Service Technician - Central

Position Overview

Location: Minneapolis, United States of America|Schedule: Part time, Field-based. Job ID: R1523879. Job available in additional locations.

Our MedTech Field Service Technician experiences a unique opportunity to be on the front line of the implementation of the Pyxis®️ medication technologies. Matrixed teams are assigned to customer projects and accounts based on project scope and regional/national organizational structures. The project team partners with the customer to deliver an on-time, successful system implementation on site. Candidates must be able to complete healthcare facility credentialing processes, including required immunization documentation, and please note that due to the nature of this role, Visa sponsorship is not available. IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence, and is proud to be an equal opportunity employer.

Key Responsibilities

• Safely and efficiently uninstalls system hardware and installs requested computer systems and hard drives.
• Configures network, time, and security settings for installed hardware and ensures they are compliant with server requirements.
• Troubleshoots any on-site issues to ensure that medications are able to be accessed quickly and efficiently.
• Teaches a variety of hospital staff how to comfortably navigate new operating systems.
• Autonomously ensures each project is completed effectively to the requests of off-site project managers.
• Provides support for a medication dispensing product.
• Undergoes training for the role, which is paid.

Required Qualifications

• Education: HS Diploma minimum is required or higher degree is preferred.
• Must have intermediate troubleshooting abilities in the disciplines of electronics, mechanics, and electromechanical systems.
• Experience as a military technician, computer technician, or other complex electronics technician preferred. Experience supporting automation equipment in a healthcare setting is a plus.
• Experience in healthcare, field service, engineering, biomedical, maintenance, customer service, pharmacy technician, electronics, electrical, technical work, or IT is beneficial for this position.
• Strong communication skills and the ability to provide exceptional customer support.
• This position requires considerable physical effort including pushing, pulling, stooping, bending, and lifting up to 50 LBS.
• Ability to clear hospital vendor credentialing requirements, including proof of vaccination status.
• Requirements: Local and national travel is required to support customer needs; must have an active driver license and a personal vehicle for job-related assignments (travel time and mileage are paid).

Preferred Qualifications

• Pharmacy Technician, Informaticist, or LPN are good considerations.
• Retail or hospital pharmacy experience preferred.
• Prefer four or more years in the healthcare environment with technical (systems) involvement.
• Ability to work independently in customer settings with minimal supervision.

Benefits & Perks

• Benefits: This position is not eligible for our Medical Benefits; however, personal time off can be requested without pay.
• Compensation: The potential base pay range for this role is 28-31 per hour; additional incentive plans, bonuses, and other forms of compensation may be offered based on job-related qualifications.