Desktop Support Tech.

Job Responsibilities

• Image, configure, deploy, upgrade and troubleshoot all IT endpoint hardwares (Computers, laptops, printers, Scanners & others) and various softwares & applications.
• Resolve technical issues in person & remotely.
• Perform preventative maintenance on equipment and software patches.
• Update all Incidents and Requests using the Service Desk ticketing system within agreed SLA’s, including all relevant information related to troubleshooting and results.
• Troubleshoot basic LAN/WAN connection issues.
• Experience supporting MacOS is a plus.
• Receive and respond to calls and/or tickets regarding technical issues and requests.
• Thoroughly document common issues/causes/solutions into the knowledgebase as well as the analysis required for resolution.
• Interact with vendors to resolve technical problems with desktop computing equipment and software.
• Stay current with the latest industry trends, technologies, and best practices and regularly discuss this with management.
• Assist in IT special projects that may require Technology Services participation.
• Handle Warranty process for damaged equipment.
• Assist other IT team members in project work where needed.
• Provide both oral and written status updates to management.
• Demonstrate an enthusiastic customer service-focused approach, partnering with business units in a positive, can-do manner.
• Other duties as assigned by management.

Required Skills and Qualifications

• High School diploma, an associate degree in IT, computer science, or equivalent technical certifications (e.g., CompTIA A+). but preferably Bachelor’s degree in Computer Science, Information Technology, or a related field required.
• Previous experience in a technical support or help desk role required.
• Proficiency in all Windows operating systems, Active Directory, MS Office Suite, Intune, Bitlocker, Group Policy, and remote management tools in an enterprise/corporate environment required.
• Must have experience in working with enterprise Ticket management system.
• Advanced technical knowledge of current networking protocols, operating systems, and standards.
• Ability to organize, prioritize, and follow up independently.
• In-depth knowledge of up-to-date IT support methodologies and principles.
• Strong analytical and problem-solving skills with the ability to work in a fast-paced, deadline-driven environment.
• Ability and drive to work on multiple projects at a time and potentially switch projects as necessary, maintaining a strong quality focus on each.
• Ability to take ownership of an issue or project and the dedication to see it through to completion.
• Experience using collaboration tools such as Microsoft Teams, and ZOOM preferred.
• Experience in working with, and setting up, video conferencing units.
• Healthcare IT background, preferred. Experience supporting and maintaining Electronic Medical Records systems & other medical systems preferred.
• Excellent troubleshooting, communication, and customer service skills.

Physical Requirements

• Flexible scheduling outside of normal business hours, weekends, holidays, different shifts may be required, based on project requirements or urgent business needs.
• Lifting and moving of objects weighing up to 25 lbs.
• Travel to Offsite locations.

Salary

$68,134.61

Shift

Shift 9am -5pm (Monday -Friday)

Education Required

Technical/other training or better in Certification

Licenses & Certifications Required

Certification

Behaviors Required

• Team Player: Works well as a member of a group.
• Enthusiastic: Shows intense and eager enjoyment and interest.
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
• Dedicated: Devoted to a task or purpose with loyalty or integrity.

Motivations Required

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.