Bilingual Customer Service Representative - Deland, Florida

Position Overview

As a Bilingual Spanish/English Customer Service Representative at Foundever, you will play a vital role in supporting one of the largest insurance and banking providers in the U.S. You will assist customers with their entry-level banking and financial needs in a team-centric environment. You will also benefit from a robust paid training program and numerous growth opportunities, with 84% of our managers promoted from within.

Key Responsibilities

• Provide bilingual (English/Spanish) support to customers with banking and financial inquiries.
• Assist customers with entry-level banking services and resolve their queries.
• Utilize system tools to search for information and provide accurate responses.
• Maintain a professional and compassionate approach in all customer interactions.
• Participate actively in training and development programs to enhance service quality.

Required Qualifications

• Bilingual proficiency in English and Spanish.
• Must reside in DeLand, FL or within commuting distance.
• Minimum age of 18 years.
• High school diploma or GED equivalent.

Preferred Qualifications

• 6 months to 1 year of relevant work experience.
• Flexible availability during operating hours.
• Strong customer service aptitude and communication skills.

Benefits & Perks

• Competitive Pay: Starting at $19/hour with paid training at $15/hour.
• Work Schedule: Minimum 40 hours per week with weekend availability as needed.
• Comprehensive Benefits: 401(k), medical, dental, vision, wellness programs, paid time off, and employee discounts.
• Growth Opportunities: Clear pathways for career advancement within the company.