IT Office Support Specialist
Insight Global5 months ago
Pittsburgh, Pennsylvania
On-site
Full-time
Junior Level (1-3 years)
Job Description
Position Overview
Insight Global is seeking an onsite IT Support Specialist for one of our largest clients in Pittsburgh, PA. The role involves providing end-user support for office hardware and software, ensuring office AV equipment is in good working order for meetings and events, and supporting personal computers, printers, and operating systems. The specialist will also use ServiceNow for ticketing, updating, and closing out tickets while working collaboratively with various office members.
Key Responsibilities
- Assist end-users with hardware and software support.
- Ensure office AV equipment is in good working order for meetings and events.
- Provide support for personal computers, printers, and operating systems.
- Utilize ServiceNow for ticketing, updating, and closing tickets.
- Collaborate effectively with various office members.
Required Qualifications
- Excellent communication skills
- Great personality with strong interpersonal abilities
- Self-motivated and able to thrive in a fast-paced environment
- Strong critical thinking skills
Required Skills
IT Support
Effective Communication
Hardware Maintenance
Software Troubleshooting
AV Equipment Support
Ticketing Management
ServiceNow
Critical Thinking
End-User Support