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 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Customer Support Representative</h2>
 <p style="line-height: 1.6; margin-bottom: 15px;">Location: Atlanta, Georgia (in office)</p>
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 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Mandatory Requirements</h2>
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 <li style="margin: 10px 0; line-height: 1.6;">Bilingual fluency in Spanish &amp; English (spoken and written) native or near-native level.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Minimum 6 months of customer service or call-center experience, preferably in voice support.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Ability to handle inbound and outbound resident calls across multiple queues (Maintenance, Resident Services, Lead-to-Lease, Renewals).</li>
 <li style="margin: 10px 0; line-height: 1.6;">Strong communication skills with proven ability to show empathy, problem-solving, and professionalism during challenging customer interactions.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Comfortable working onsite in Atlanta and flexible to cover shifts between 9 AM 8 PM (2 shifts).</li>
 </ul>
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 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Job expectations/day in the life of the role:</h2>
 <p style="line-height: 1.6; margin-bottom: 15px;">Our bilingual agents support FKH residents, applicants, and prospects by handling inbound and outbound calls in both English and Spanish.</p>
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<p><strong>Ace Stack:</strong></p>

Customer support representative (Looking for fluent Spanish Speakers)

Job Description

Customer Support Representative

Mandatory Requirements

Job expectations/day in the life of the role:

Required Skills