Global Technology Services Group (GTSG) Technician II

Position Overview

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. This position is not a remote or flex location role; the employee is required to report to the facility for a regular schedule. Schedule: Sunday - Thursday, 8-hour workday, 10 am - 7 pm.

Key Responsibilities

• Ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross‐functional teams, and partner vendor relationships.
• Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments.
• May require coding, programming, and/or integration with external customer technology and systems.
• Manages daily cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources including hardware, software, automation, and network infrastructure.
• Provides technical training and development to departmental resources and customers.
• Plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics.
• Applies approved principles for evaluating and setting goals and measures to deliver results.
• Establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions.
• Utilizes technology to effectively initiate, deploy, and track projects and support services on a 24x7 basis.

Required Qualifications

• Requirements: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
• Performs technical, analytical, or maintenance work typically acquired through a combination of formal education in a vocational or technical degree program and on‐the‐job training. Demonstrates working knowledge and skills to perform defined analytical, scientific, or operational processes, working within standard operating procedures with a moderate degree of supervision.

Benefits & Perks

• Salary: $24.30/hr - $39.50/hr (base pay, subject to market factors and individual qualifications, with eligibility for annual short-term and long-term incentive compensation programs.)
• Benefits: Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave as required by law, and Discounted Employee Stock Purchase Program.