Software Support Technician - Entry Level

Position Overview

Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations.
With headquarters in Staten Island, New York and satellite offices in Georgia, Oklahoma, Texas, and California, our cutting-edge in‑house software manages all aspects of retail operations.
We are seeking a passionate and Technical Support candidate who is detail oriented, works effectively with co‑workers and end users, and delivers outstanding customer service.

Key Responsibilities

• Answer phone calls and email inquiries from users and provide technical support/guidance to resolve issues.
• Log all incidents into the department call tracking system as per departmental standards.
• Assist in the creation of knowledge base articles for current and future environments.
• Work on unresolved issues from evening and weekend shifts.
• Escalate any widespread issues to the Technical Support Manager.
• Support the Implementation/Training Team with any customer issues.

Required Qualifications

• BA or equivalent degree in Computer Science, Information Technology, or a related field.
• Basic SQL knowledge preferred.
• Relational database experience is a plus.