Senior Associate, Lending Administration

Position Overview

Location: US-based remote, with a strong preference for candidates within commutable distance to one of NFF's Offices (Boston, New York, Philadelphia, Oakland, and Los Angeles).
Salary: $80,600 - $87,100.

Nonprofit Finance Fund® (NFF®) is a nonprofit lender, consultant, and advocate that has helped organizations access the money and resources needed to realize their communities' aspirations for over 40 years. At NFF, we envision a world of shared prosperity, where communities have the capital, assets, knowledge, and agency to thrive.

The Senior Associate, Loan Administration is a key contributor to the accurate servicing and administration of NFF's loan portfolio. In this exempt, full-time role, you will maintain complete and compliant loan files, track collateral and insurance requirements, ensure precise data entry in our systems, and support timely responses to borrower requests by collaborating with Underwriting, Portfolio Management, Finance, and Legal.

Key Responsibilities

• Insurance & Collateral Tracking (30%):
  • Identify insurance and collateral requirements from executed loan documents.
  • Record policy details, renewal dates, and coverage requirements in TEA/Salesforce.
  • Monitor expirations and request updated policies or certificates before renewal deadlines.
  • Validate submitted insurance documents for required coverages, endorsements, and loss payee language.
  • Maintain up-to-date collateral and insurance records for audits and portfolio reviews.
• Loan File Administration (20%):
  • File and index borrower documents in accordance with NFF's electronic filing standards.
  • Perform periodic file completeness checks to confirm all required loan, collateral, and compliance documents are present.
  • Upload documents using correct naming conventions and version control.
  • Prepare organized loan file packets for internal and external audits.
• Data Entry and Quality Control (15%):
  • Extract key loan terms (rate, amortization, covenants, collateral conditions, guarantors, reporting requirements) from executed agreements.
  • Enter and update borrower and loan data in TEA, Salesforce, and related systems with a 100% accuracy expectation.
  • Reconcile system fields to executed documents and resolve discrepancies promptly.
  • Track borrower reporting requirements and update system statuses upon receipt of financials or compliance items.
• Borrower Communications & Customer Service (15%):
  • Serve as a collaborative point of contact for general borrower questions, providing clear information on documentation needs and reporting expectations.
  • Collect required documents and route complex items—such as modifications or disbursement requests—to the appropriate team member with complete supporting details.
  • Track the status of open requests across teams, following up as needed to ensure resolution.
• Internal Collaboration & Process Support (10%):
  • Partner with Portfolio Management on the collection of loan compliance documents.
  • Support engagement with external vendors for financial spreads and credit reporting.
  • Collaborate with Portfolio Management and Finance to resolve data issues affecting billing, posting, or reporting.
  • Assist with implementation of improved procedures, filing structures, and system enhancements.
• Meetings and Other Duties As Assigned (10%):
  • Attend internal and external meetings as needed.
  • Adapt to evolving work and community/client needs; additional projects and duties may be assigned.

Required Qualifications

• A bachelor's degree in a related field and a minimum of three (3) years of progressive, professional experience in nonprofit or financial services—in loan servicing, loan administration, portfolio management, or related areas.
• Understanding of lending concepts, loan documentation, collateral, and insurance requirements.
• Strong ability to extract and interpret key terms from legal and loan documents.
• Excellent organizational skills with strict attention to detail.
• Strong communication skills and a customer service orientation.
• Proficiency with Microsoft Office applications; experience with Salesforce, TEA, or other loan management systems is preferred.
• Consideration of equivalent combinations of work experience and training/education.

Preferred Qualifications

• Commitment to NFF's values and mission.
• A learning orientation with a commitment to continuous improvement and advancing equity in lending practices.
• Ability to work independently and effectively in a remote environment while building strong relationships across geographies and time zones.
• Willingness to collaborate with a dynamic and mission-driven team.
• Strong time management and organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.

Benefits & Perks

• Benefits: Up to twenty (20) paid holidays/business closure days, three (3) floating holidays, unlimited flexible time off, group medical insurance with a funded health reimbursement account, dental and vision plans, life and disability insurance plans, a retirement plan featuring both a non-elective employer contribution (4%) and additional match contribution (2%), a "work from home" fund, and flexible spending accounts covering health, dependent care, and commuter costs.
• Compensation: Annual salary range of $80,600 - $87,100. The compensation offer is based on the candidate's background and years of relevant experience, with consideration for internal equity. Please note that NFF does not negotiate compensation offers.