Market Financial Center Manager - Westchester Market

Position Overview

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We drive Responsible Growth by delivering for our clients, teammates, communities, and shareholders every day. Our commitment to being an inclusive workplace means attracting and developing exceptional talent while supporting our teammates’ physical, emotional, and financial wellness. Bank of America is committed to an in-office culture with specific office-based attendance requirements balanced by role-specific flexibility. Join us to build a successful career with opportunities to learn, grow, and make an impact.

Key Responsibilities

• Operates as a backup financial center leader within a market
• Manages client traffic by engaging and appropriately routing clients and fostering client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiatives prescribed by market leaders
• Drives operational excellence

Required Qualifications

• 1+ years leadership experience demonstrated through coaching, training, or motivating a diverse work team
• Ability to influence and collaborate with others outside of reporting authority to achieve shared goals
• Proven customer service skills with the ability to resolve problems independently or escalate as needed
• Strong financial and business acumen, experience in leading managers, and interpreting financial reports to drive profitability
• Record of balancing risk and making sound decisions while achieving business goals
• Strong interpersonal skills with an ability to engage others and build relationships
• Excellent organizational skills with the ability to manage multiple responsibilities, prioritize, and delegate
• Strong communication skills including verbal, non-verbal, written, presentation, and active listening
• Proficiency in computer skills and professional programs (e.g., Microsoft Office)
• Availability to work weekends and/or extended hours as required to run the business
• Ability to travel to any financial center within the defined market

Preferred Qualifications

• 1+ years management experience including hiring, coaching, and developing direct reports
• Experience in Consumer Banking/Financial Services, mortgage, retail, or hospitality
• Bachelor’s Degree in a related field
• Bilingual (fluent verbal and written)

Benefits & Perks

• Shift: 1st shift (United States of America)
• Hours Per Week: 40
• Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent