Hospital Liaison

Position Overview

The Hospital Liaison serves as a vital link between area hospitals and the long-term care facilities of Hopewell Grove and Cedarvale, located in the Columbus, Chillicothe, and surrounding areas of Ohio. This full-time role is responsible for building and maintaining strong referral relationships with hospital case managers, discharge planners, social workers, and physicians to support appropriate long-term care placements, facilitate smooth transitions of care, and support census growth while ensuring high standards of service and regulatory compliance.

Key Responsibilities

• Serve as the primary hospital contact for referrals to Hopewell Grove and Cedarvale.
• Develop and maintain relationships with hospital case managers, discharge planners, social workers, and physicians.
• Educate referral sources on long-term care services, programs, and admissions criteria at both facilities.
• Coordinate and support the referral and admissions process to ensure timely and appropriate placements.
• Conduct regular on-site hospital visits across the Columbus and Chillicothe markets.
• Track referral activity, admissions, and outcomes within the assigned territory.
• Collaborate with admissions, nursing, and leadership teams to ensure continuity of care and positive resident outcomes.
• Identify opportunities for census growth and market expansion.
• Participate in hospital in-services, community meetings, and networking events.
• Maintain compliance with all federal, state, and organizational policies and regulations.

Required Qualifications

• Bachelor’s degree in healthcare, marketing, business, social work, or a related field is preferred.
• Minimum of 2 years of experience in hospital liaison, healthcare marketing, admissions, or referral development within long-term care, skilled nursing, or post-acute settings is preferred.
• Working knowledge of hospital discharge planning and post-acute placement processes.
• Strong communication, presentation, and relationship-building skills.
• Ability to manage a dual-facility territory independently.
• Valid driver’s license with reliable transportation and ability to travel regularly within the designated territories.
• Proficiency with Microsoft Office and CRM or referral tracking systems.
• Relationship-driven with a strong customer service mindset and excellent follow-up, time management, and organizational skills.
• Professional, ethical, and compassionate approach to long-term care.
• Results-oriented with the ability to meet referral and census goals.

Benefits & Perks

• Competitive salary and benefits package
• Mileage reimbursement
• Supportive leadership and a collaborative work environment
• Opportunity to make a meaningful impact on long-term resident care