Oregon Center for the Arts Box Office Specialist

Position Overview

The OCA Box Office Specialist ensures hospitable, smooth, and efficient box office operations at the Oregon Center for the Arts. In this customer‐facing role, you will manage ticketing systems, track daily sales and deposits, and supervise Box Office student staff while supporting SOU’s Music and Theatre departments, Chamber Music Concerts, the Tutunov Piano Series, and external partner events. This is a part‐time, renewable seasonal position (generally September 1 through June 30 with additional summer training in July and August 2025). Compensation: $18.15–$19.68 per hour (or $1,416.15–$1,534.95 at 0.45 FTE).

Key Responsibilities

• Supervise the box office operations for all OCA program performances and events to ensure seamless customer service.
• Assist the OCA Production Manager with posting, interviewing, hiring, onboarding, and training of student staff.
• Train, supervise, and evaluate the performance of box office student staff.
• Schedule work shifts during regular hours as well as evenings and weekends to support performance ticket sales.
• Ensure PCI compliance for credit card transactions and implement secure payment processing practices.
• Create and manage waiting lists for sold-out performances and conduct follow-up communications with patrons.
• Coordinate with House Managers regarding patrons with special seating needs.
• Deliver concert programs and playbills to ushers before each performance.
• Troubleshoot issues with ticketing software and ticket printers, liaising with technical support when necessary.
• Manage and audit records of ticket sales, prepare cash deposits, and generate detailed deposit reports.
• Authorize and manage SOU VIP comp tickets as well as donation and sponsor tickets.
• Handle box office calls, email inquiries, and general customer service tasks.
• Monitor and restock box office supplies such as forms, credit card machine tape, and ticket stock.
• Perform additional duties as assigned to support overall box office and event operations.

Required Qualifications

• Two years of general clerical experience, including one year involving typing, word processing, or document generation; OR an Associate’s degree in Office Occupations/Office Technology, OR equivalent certification with experience.
• College coursework in Office Occupations or Office Technology may substitute on a year-for-year basis.
• Must possess and maintain a current, valid Driver License.

Preferred Qualifications

• Experience in a box office role.
• Familiarity with ticketing software platforms and technical troubleshooting.
• Knowledge of PCI compliance standards for secure credit card transactions.